B. vergünstigte Mitgliedschaft im Fitnessstudio oder E‑Bike‑Leasing Weiterbildungs‑ und Entwicklungsmöglichkeiten über eine moderne Lernplattform Betriebliche Altersvorsorge , vermögenswirksame Leistungen und Corporate Benefits Offene Unternehmenskultur mit Team‑ und Firmenevents sowie internationalem Austausch Ihre Aufgaben: Telefonische Ansprache von Neu‑ und Bestandskunden im B2B‑Bereich (Outbound / Inbound) Beratung zu Produkten und Dienstleistungen aus dem Bereich Mobilität und Flottenmanagement Führung strukturierter Verkaufsgespräche – von der Bedarfsermittlung über die Angebotserstellung bis zum Vertragsabschluss Nachfassaktionen, Welcome‑ und Service‑Calls zur Pflege bestehender Kundenbeziehungen Unterstützung bei der Leadgenerierung und Übergabe qualifizierter Kontakte an den Außendienst Dokumentation aller Aktivitäten im CRM‑System und enge Abstimmung mit Marketing, Vertrieb und Customer Service Mitwirkung an Projekten zur Prozessoptimierung und Teilnahme an internen Schulungs‑ und Produkttrainings Ihr Profil: Abgeschlossene kaufmännische Ausbildung oder vergleichbare Qualifikation Erste Erfahrung im telefonischen Vertrieb, Telesales, Kundenservice oder Inside Sales Sicherer Umgang mit MS Office und CRM‑Systemen Kommunikations‑ und Abschlussstärke, gepaart mit Empathie und kundenorientierter Beratungskompetenz Freude am aktiven Verkauf und am Aufbau längerfristiger Kundenbeziehungen Strukturierte, zielorientierte und selbstständige Arbeitsweise kununu Score / BS Cüsters: 4,8 - Weiterempfehlung: 100%: "Durch BS Cüsters zu meinem Traumjob" (Bewerber Kundenservice - September 2021) Bewerben Sie sich jetzt und erfahren Sie mehr über den Kunden und weitere interessante Jobangebote als Kundenberater (m/w/d) in Ratingen und Umgebung!
You can look forward to exciting challenges, an inspiring environment, and a work culture that combines flexibility and collaboration – supported by our 60/40 model and modern offices in Ratingen as a meeting point for ideas.In your role, you will be the point of contact for legal matters concerning our group companies and business units, with a focus on Sales, Energy, Toll, and Purchasing.You review and negotiate procurement contracts, mainly in the areas of IT and digital products.You advise our Sales Units on selling our products (including software) and on negotiating large-scale customer contracts.You develop legal structuring options for new digital products and business opportunities.You also support special projects with group-wide relevance from a legal perspective.You independently manage your work processes and handle legal matters with full responsibility.
As part of our team, you will take on the following responsibilities: You are responsible for workforce planning for your assigned area across all relevant planning horizons (VCP, budget and forecast; externally: long‑term planning, budgeting and forecasting) and ensure proactive and efficient resource management.You manage the end‑to‑end monthly, quarterly and annual close processes, including the calculation and posting of personnel provisions, and confidently present the results to external auditors.You perform in‑depth analysis and evaluation of HR KPIs and derive both strategic and operational recommendations for management.You ensure a high level of HR data quality and continuously optimize it as the basis for valid, internationally oriented reporting and meaningful analyses.You take on internal coordination and interface management with international sales organizations and acquired companies, including data preparation and integration into global HR reporting.You are responsible for external coordination with all service providers of sales subsidiaries and acquisitions regarding the provision of HR data, ensuring proper and accurate accounting at all times.As a sparring partner and advisor, you support internal and external stakeholders in all matters related to personnel‑related KPIs within HR controlling.You actively contribute to HR‑related projects, take on sub‑project leadership responsibilities and drive the standardization and further development of the HR KPI system.You support the onboarding and integration of new M&A entities into the group structure (PMI re‑design project).
As part of our team, you will take on the following responsibilities: You develop and implement the webshop product strategy (Adobe Commerce) in close alignment with eCommerce and Sales Management, translating strategic goals into value‑driven roadmaps, prioritized epics, and measurable outcomes (conversion, checkout efficiency, growth).You act as the central link between stakeholders (eCommerce, Performance Marketing, and potentially CRM/Operations) and the international development setup.You are responsible for the technical and functional scaling of our webshop across currently 22 markets (with further expansion planned), including stable integrations, high‑performance releases, and clear prioritization based on business value, feasibility, and risk.From a shop perspective, you own the overview of interfaces and data flows (e.g. order APIs, authentication/identity, validation services, CRM integrations such as Microsoft Dynamics).You coordinate dependencies with other teams and product owners and drive a seamless customer journey across digital touchpoints.
You will also actively contribute to the optimization of automated, price‑relevant processes, working closely with departments such as Sales, Product Management, and Operations.As part of cross‑functional projects, you will take on smaller work packages or provide operational support to the project lead.
Sales Manager Truck & Bus Germany PLZ 83,84,93,94 (gn) fulltime/parttime Your job at DKV Mobility? As part of a leading European B2B platform for on-the-road payment solutions, you will work in an exciting environment.
As part of our team, you will take on the following responsibilities: Your role is evenly split between business partnering in the sales area with a focus on costs and contributing to the Group Controlling team.You act as an independent business partner for selected business areas and ideally bring national or international mobility.You independently prepare financial data and derive well-founded recommendations for action for the reporting of your business areas.You are responsible for monthly closing activities as well as all forecasts and short-, mid-, and long-term planning for your assigned business area.You create reports, independently conduct analyses, and present the results in clear and compelling presentations, including target vs. actual comparisons and variance analyses.You define requirements for process automation and independently implement process optimizations.As part of your role in the Group Controlling team, you take ownership of and manage central controlling sub-processes such as monthly closing, forecasting, budgeting, and mid- to long-term planning at group level.You actively contribute to the content-related and conceptual support as well as the further development of controlling systems, in particular SAP, planning and consolidation tools, and Power BI reporting.
As part of our team, you will take on the following responsibilities: As a Technical Administrator Charge Points, you are part of our Technical Customer Care Team and are responsible for the technical and operational support of our charging infrastructure in the @Home & @Work segmentYou work closely with partners, installers, product management, operations and internal specialist teams, with the clear goal of providing our customers with a reliable and high‑quality charging experienceYou actively support the further development and implementation of the European eMobility strategy and contribute your operational experience to strategic initiatives and concepts You plan, organise and coordinate appointments, trainings and technical events, ensuring smooth operational processes in day‑to‑day business.You collaborate closely with internal stakeholders from engineering, product management, sales and partner teams and ensure a continuous and transparent flow of informationYou continuously analyse and further develop customer care processes in the @Home & @Work environment, identify optimisation potential, implement efficient new workflows and take responsibility for quality standards within your area of expertiseYou actively participate in cross‑functional projects and take on (partial) project leadership for technical and organisational topics.
Become part of our diverse, dedicated and unique team! What you can expect You act as the central link between sales processes & performance measurement, sales data, and technical requirements. You work within our Sales Data Hub, optimising sales processes, performance tracking, and commercial decision-makingYou take on a leading role in developing and maintaining PowerBI Dashboards covering sales KPIs, pipeline health, forecasting, and campaign performance.You define and continuously improve sales KPIs and performance metrics, ensuring relevance, clarity, and adoption by sales teams.You enable sales teams by training and supporting them on dashboards, KPIs, and analytical tools, driving adoption and impact.You enalyse funnel performance and pipeline data to identify bottlenecks, risks, and growth opportunities.You support the execution of data-driven sales and revenue campaigns, from segmentation and targeting to performance tracking and optimisation.You transform insights into concrete recommendations and support sales leaders in prioritising actions.
What makes you stand out You hold a university degree in Business Administration, Economics, or a comparable field of study.You bring several years of experience in product management, sales, and stakeholder coordination.You have a strong understanding of product and sales logic, processes, and relevant KPIs.You communicate fluently and confidently in both German and English, verbally and in writing; additional languages are a plus.
As part of our team, you will take on the following responsibilities: You provide operational support in the daily customer service for all toll products, with a focus on 2nd‑level ticket processing.You act as the operational and coordinating interface to the Customer Service team in the Shared Service Center Romania.You work closely with external partners and support the optimization of customer service processes for all toll products (in alignment with the Product Managers).You identify improvement opportunities in the Complaints Management System (MS Dynamics) and contribute new requirements.You create and update ISO‑compliant process and product documentation for internal trainings and external partners.You keep marketing and sales materials for toll products up to date.You support analyses and reports related to toll products and tickets (SAP, PowerBI, Analysis for Excel, JIRA SD/MS Dynamics, TAPE).You assist in testing new functionalities in MS Dynamics.
As part of our team, you will take on the following responsibilities: Your main focus is outbound calling based on DKV’s company data to acquire new customers in the small‑business segment.You present and sell new products by phone, consistently applying the sales techniques you’ve learned.You conduct a comprehensive analysis of the vehicle fleets of the companies you contact and independently manage the follow‑up effort after the first interaction based on revenue potential.You are responsible for implementing customer retention measures, activating existing customer relationships, and completing incoming prospect documentation.Your tasks also include conducting follow‑up and welcome calls, as well as receiving, forwarding, and responding to inquiries from prospects (phone/email/chat).You handle the completion‑oriented processing of system‑generated contacts and perform initial outreach without prior research or pre‑selection in the address pool.You are responsible for lead generation within the DKV product portfolio according to the sales strategy and support the field sales team with appointment scheduling and lead preparation.You take on sponsorships during the onboarding of new colleagues and support training and coaching of new team members.
As part of our team, you will take on the following responsibilities: You are responsible for the design, further development, and management of strategic pricing to proactively optimize Customer Lifetime Value.You independently identify opportunities to increase customer value and derive pragmatic measures to optimize it.You create reports that enable continuous control and improvement of strategic pricing.You analyze large volumes of data on existing customers and transactions to track the Customer Lifetime Value of different customer groups.You design and establish strategic pricing models that determine future customer conditions based on customer and performance criteria – in close collaboration with sales offices and product teams.You incorporate the risk perspective into strategic customer pricing.You independently identify patterns and opportunities in the customer and product portfolio and implement pragmatic measures to optimize value.You advise product teams on determining optimal price levels and bundle prices for new products or price adjustments from a sales perspective, introducing new elements into pricing such as customer risk or expected Customer Lifetime Value.You manage relevant interfaces regarding customer conditions and pricing models.You present and discuss strategic pricing models at management level.
You analyze, structure, and evaluate business requirements related to sales processes in Microsoft Dynamics 365 CRM (including lead management, opportunity and pipeline management, and account management).
As part of our team, you will take on the following responsibilities: Our Sales Excellence department plays a key role in strategically supporting and strengthening our sales organization, and you will support us in the areas of Knowledge Management and Sales Communication.You actively contribute to shaping strategic initiatives within DKV Sales.
As part of our team, you will take on the following responsibilities: You develop and implement pricing strategies with high revenue potential.You are responsible for the strategic and operational pricing management of the fuel product portfolio.You set up and execute pricing strategies and related measures.You monitor the implemented strategies and measures and share results with key stakeholders.You develop optimization proposals for pricing and implement suitable solutions.You collaborate closely with sales teams and management.You independently further develop methods, processes, and tools to support pricing activities.You improve and implement automated pricing‑relevant processes in collaboration with specialist departments.You take on project leadership and drive the planning, expansion, and organization of new services and processes.
Junior Sales Partner Implementation (gn) full-time/part-time (hybrid) Your job at DKV Mobility? As part of a leading European B2B platform for on-the-road payment solutions, you will work in an exciting environment.
Sales Manager Fleet - Vertriebsgebiet Deutschland-Mitte (gn) full-time/part-time Your job at DKV Mobility? As part of a leading European B2B platform for on-the-road payment solutions, you will work in an exciting environment.
Expert Sales Partner Implementation (gn) full-time/part-time (hybrid) Your job at DKV Mobility? As part of a leading European B2B platform for on-the-road payment solutions, you will work in an exciting environment.