About us Your Contribution Implement a comprehensive customer engagement model, including coordinating customer strategies and activities, scheduling, and conducting visits with key decision makers for all applicable accounts Build a deep understanding of customer needs to drive innovation pipeline by initiating stategic innovation projects with key accounts in alignment with product management Support the Key Account Manager [KAM] of global key accounts as key interaction point- building networks within accounts to operationalize key initiatives derived from KAM strategiesActively contribute to tactical action plans, including cultural interface managementDocument and summarize all relevant interactions and content in a structured and transparent way, while distributing the respective information to relevant stakeholders in a timely manner, both internally and externally [For non-global key accounts] achieve planned KPIs (turnover, GM) for all products sold to assigned customers [For non-global key accounts] effectively convert leads into sales through managing the sales process from lead generation to closing [For non-global key accounts] ensure accurate forecasting Acquire new sales opportunities in line with SBF strategy Initiate technical cooperation with customers and hand-overs to internal specialists, where necessary and appropriate Actively monitor the industry and market trends, as well as competitor activities- especially advancements in AR technology Contribute to a holistic market overview for KAM and product management Develop and drive the execution of an effective action plan to increase sales and profitability within accounts in assigned sales areaReview monthly account plan performance, annual accounts, and customer segmentation Represent at conferences and exhibitionsCollaborate with Marketing to plan visits, fairs, trade shows, literature and advertising programs for associated products Maintain current knowledge within area of responsibility through continuous tranining measures Follow company policies and Code of Conduct to including but not limited to policies, procedures, protocols, etc.
Då kan du vara vår nästa Director of Key Account B2C. Tjänsten ingår i Sales & Marketing´s ledningsgrupp och du kommer att rapportera till Vice President Marketing & Sales DHL Freight. Tjänsten är tillsvidare med 100 % tjänstgöringsgrad.
Erfahrung & Trainingskompetenz: Mehrjährige Erfahrung im Retail-Training, Sales-Training oder Enablement.Branchenkenntnis: Idealerweise Erfahrung im Consumer Electronics oder Tech-Umfeld.Didaktik & Auftreten: Sehr gute didaktische Fähigkeiten und sicheres Auftreten.Arbeitsweise & Tools: Strukturierte, eigenverantwortliche Arbeitsweise sowie sicherer Umgang mit der Adobe Suite und der Google Suite zur Erstellung, Aufbereitung und Organisation von Trainingsinhalten.Sprachkenntnisse: Sehr gute Deutsch- und Englischkenntnisse in Wort und Schrift zwingend erforderlich.Mobilität: Reisebereitschaft innerhalb Deutschlands.TMS Recruitment 069-405625-427 Referenznummer: KP 9998
Your Contribution Drive Strategic Growth: Develop and implement global account strategies for key tech customers, ensuring alignment with company objectives and unlocking new market opportunities in AR.Bridge Technology and Business: Integrate product development activities into commercial workflows to meet ambitious sales targets for advanced glass solutions, working closely with product owners and sales teams worldwide.Build Executive-Level Partnerships: Cultivate trust-based relationships with senior decision-makers, acting as the primary point of contact for all internal and external stakeholders.Lead Negotiations and Communication: Own proposals, contract negotiations, and issue resolution, ensuring clear and consistent messaging across all touchpoints.Stay Ahead of the Curve: Monitor industry trends, macroeconomic developments, and competitor activities in AR technology, translating insights into actionable strategies that strengthen our market position.Ensure Compliance: Uphold international legal frameworks and internal policies, including contract management and export control.
Take the responsibility of Key account's sales data analysis, including market share, loss rate, annual SWOT report and quarterly report.Take the ownership of the customer experience and improve the Service/Technical /Application support quality.