The aspiration of our approximately 800 employees: Together, we want to ‘ACHIEVE MORE’. Our Global Sales department is structured into two Business Units: APAC & MEA as well as Europe & Americas. Within this setup, the Eastern Europe team is a dynamic international group of 7 colleagues, consisting of a Director, one Head of, Sales & Alliance Managers and Sales Support Coordinators.
People management Manage a team of 6-7 employees (including field service engineers, in-house mechanics) to meet service plan and maintenance goals.Make consistent decisions aligned with leadership, integrity, quality, urgency, and teamwork.Develop and manage the team’s technical and interpersonal skills for future growth.Ensure team members engage in learning through the Learning Link platform.Recruit and train new staff as needed.Arrange practical equipment and service training.Hold continuous 1-1 dialogues with the team to maximize their potential. Service Sales support Promote Customer-Centric Culture: As the “face to the customer, actively advocate for service and equipment sales within the Service teamCollaborate with Sales: Work closely with service sales to understand customer needs and identify ways Leybold Services can provide support.Innovate Services: Contribute to the development of new services for clients.Effective Customer Response: Handle customer complaints and repair cost reimbursement requests efficiently.
Your Profile Bachelor's degree in Business and/or Life Sciences.5 years' experience in a sales or sales-related function.Fluent in both spoken and written English and at least one other international language.Strong technical knowledge of products and IT tools (e.g., CRM).Very strong Project Management skills, excellent negotiation skills and business acumen, high level of Intercultural competence.
The aspiration of our approximately 800 employees: Together, we want to ‘ACHIEVE MORE’. Our Global Sales department is structured into two Business Units: APAC & MEA as well as Europe & Americas. Within this setup, the Western Europe team is a dynamic international group of 18 colleagues, consisting of a Director, two Heads of, Sales & Alliance Managers and Sales Support Coordinators.
The aspiration of our approximately 800 employees: Together, we want to ‘ACHIEVE MORE’. Our Global Sales department is structured into two Business Units: APAC & MEA as well as Europe & Americas. Within this setup, the Asia Pacific team is a dynamic international group of 11 colleagues, consisting of a Director, one Head of, Sales & Alliance Managers and Sales Support Coordinators.
The aspiration of our approximately 800 employees: Together, we want to ‘ACHIEVE MORE’. Our Global Sales department is structured into two Business Units: APAC & MEA as well as Europe & Americas. Within this setup, the Middle East and Africa team is a dynamic international group of 10 colleagues, consisting of a Director, one Head of, Sales & Alliance Managers and Sales Support Coordinators.
You will participate in customer events and sales projects, contributing your expertise and leadership. What makes you stand out You have experience in key account sales, ideally with professional experience in logistics or services and the sale of products/services that require explanation.
Main responsibilities are: Foster a high‑performance culture centered on collaboration, continuous learning, and customer satisfactionEnsure outstanding quality in all customer service activities, securing a seamless and satisfying customer journeyHandle complex credit situations and interface with critical customers, approving credit assessments from internal partners (Sales)Monitor service-level KPIs and performance metrics at both team and individual level, ensuring goals are consistently achievedDevelop and implement team strategies, identifying opportunities for continuous improvement and efficencyCollaborate closely with multiple departments as well as with headquarters, on projects impacting customer experience and operational efficiency.Participate actively in management discussions and contribute to key business decisionsContribute to innovation projects, including the rollout of digital and AI tools What makes you stand out Proven experience in managing operational teams within Customer Service and/or Credit Management environments.Ability to work effectively in multidisciplinary contexts and engage with various internal and external stakeholders.Strong orientation toward continuous improvement, data analysis, and the resolution of complex problems.Advanced knowledge of digital tools (ideally MS Dynamics, Genesys, CAM) for operational management and reporting.Hands-on attitude with a strong ability to collaborate on projects and maintain relationships with headquarters and other subsidiaries.Fluent English (C1 level).Bachelor’s degree We are looking forward to your application and to applicants who enrich our diverse culture!
. • Conduct product testing, quality checks, and performance evaluations. • Collaborate with Operations, Customer Service, Compliance, Sales, Finance, and Key Account Management. • Maintain alignment with international product teams within DKV Mobility. • Monitor product KPIs and initiate improvements. • Identify automation opportunities and optimize workflows. • Ensure compliance with tax, legal, and regulatory requirements. • Conduct competitive analyses and gather customer feedback. • Support creation of product‑related communication materials.
Prepares materials for presentations and makes service sales presentations as needed. Primarily focused on developing new business from customers that have not had their pumps serviced, are lost, pumps due for service, newly installed eqiupment or competitive equipment.
As part of our team, you will take on the following responsibilities: You are responsible for workforce planning for your assigned area across all relevant planning horizons (VCP, budget and forecast; externally: long‑term planning, budgeting and forecasting) and ensure proactive and efficient resource management.You manage the end‑to‑end monthly, quarterly and annual close processes, including the calculation and posting of personnel provisions, and confidently present the results to external auditors.You perform in‑depth analysis and evaluation of HR KPIs and derive both strategic and operational recommendations for management.You ensure a high level of HR data quality and continuously optimize it as the basis for valid, internationally oriented reporting and meaningful analyses.You take on internal coordination and interface management with international sales organizations and acquired companies, including data preparation and integration into global HR reporting.You are responsible for external coordination with all service providers of sales subsidiaries and acquisitions regarding the provision of HR data, ensuring proper and accurate accounting at all times.As a sparring partner and advisor, you support internal and external stakeholders in all matters related to personnel‑related KPIs within HR controlling.You actively contribute to HR‑related projects, take on sub‑project leadership responsibilities and drive the standardization and further development of the HR KPI system.You support the onboarding and integration of new M&A entities into the group structure (PMI re‑design project).
You will also actively contribute to the optimization of automated, price‑relevant processes, working closely with departments such as Sales, Product Management, and Operations.As part of cross‑functional projects, you will take on smaller work packages or provide operational support to the project lead.